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Cancellation and Refund

1. Cancellation Policy

  • Domestic and International Orders: We understand that situations may arise where you need to cancel an order. You may cancel your order within 24 hours of placing it. To cancel, please contact us immediately through our customer service helpdesk at 7399055544 or via email at healthnutrition2014@gmail.com.

  • After 24 hours: Once the order has been processed and handed over to the courier company or postal authorities, cancellations are not accepted, as the shipment is in transit.

  • Non-Deliverable Orders: If the product is undeliverable or returned to us due to incorrect address details, we will attempt to contact you for redelivery. If the product cannot be redelivered, a refund may be issued (subject to conditions stated below).

2. Refund Policy

  • Eligibility for Refund:

    • Domestic Orders: Refund requests are accepted only for damaged, defective, or incorrect items received. If you receive a damaged or incorrect product, please contact us within 7 days of delivery with proof (such as photographs) of the damaged or incorrect item. Refunds or replacements will be processed after review.

    • International Orders: Refund requests for international orders will follow the same procedure. However, please note that international shipping fees are non-refundable.

  • Refund Process:

    • Refunds will be issued to the same payment method used for the purchase. Processing time for refunds can take 7-10 business days depending on the payment gateway or financial institution involved.

    • Refunds will only be issued for the product price and not the shipping charges.

    • If the product is returned due to a customer’s error (e.g., incorrect address, change of mind), the shipping costs will not be refunded, and the customer will bear the return shipping costs.

3. Shipping & Delivery

  • Domestic Orders: Orders within India are shipped through registered domestic courier companies and/or speed post. We aim to ship your order within 0-7 days, or as per the delivery date agreed upon at the time of order confirmation.

  • International Orders: Orders for international customers are shipped through registered international courier companies and/or international speed post. Shipping for international orders is subject to the destination country’s shipping norms. We aim to ship your order within 0-7 days, or as per the delivery date agreed at the time of order confirmation.

  • Delivery Delays: Health and Nutrition is not responsible for any delays caused by the courier company or postal authorities. We guarantee that we will hand over the consignment to the courier/postal authorities within 0-7 days from the order and payment date (or as agreed upon at the time of order confirmation).

  • Delivery Address: All deliveries will be made to the address specified by you during the order process. It is your responsibility to ensure that the provided address is correct and complete. Any delivery issues due to an incorrect address will not be eligible for a refund.

4. Contact Us

For any questions or concerns regarding cancellations, refunds, or delivery issues, you can contact us at:

By making a purchase with Health and Nutrition, you acknowledge and agree to the above cancellation and refund policies.

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